Yamaha Marine Group announced today that Jami Miller of Pine Knot Concessions in Big Bear Lake, Calif. is the first woman in the history of Yamaha training to achieve Yamaha Outboard Master Technician status. Ms. Miller was one of only two in her class to pass the Master Technician qualification test. She finished in the upper half of the 114 Master Technicians nationwide.
“Those who achieve Yamaha Master Technician status are truly considered industry experts in specific areas of Yamaha outboard motor technology,” said Bob Popiel, assistant division manager, Marine Service. “Jami joins a very elite list of the nationâs best technicians. Her commitment to excellent customer service and her drive to succeed are truly commendable.”
Jami Miller has been a technician with Pine Knot Concessions since 1985 and started her career as a technician in 1979. She began her Master Technician training five years ago.
“Achieving Master Technician has been a goal of mine for a while and Iâm still floating over this accomplishment. Iâm very proud to be the first woman Master Technician,” said Miller. “The structure of the Yamaha training program really worked for me and I felt like I got a lot out of the classes because of the way the modules are set up. They start with a basic overview and then break it down into specifics, which is a great way to really learn the product.”
To achieve Yamaha Outboard Master Technician status, technicians are required to complete six different training modules and pass the Master Technician Certification test. The modules include: Outboard Systems, Fuel Systems, Four-Stroke Systems, Drive Train Systems, Electrical Systems and Advanced Four-Stroke and Certification. All Master Technicians must also complete Yamaha Marine Universityâs Five Star Certification Program, an instructional DVD course followed by a series of tests.
Yamaha Marine products are marketed throughout the United States and around the world. Yamaha Marine Group, based in Kennesaw, Ga., supports its 2,200 U.S. dealers and OEM partners with marketing, training and parts for Yamahaâs full line of products and strives to be the industry leader in reliability, technology
and customer service. Yamaha Marine is the only outboard company to have earned NMMA娉s C.S.I. Customer Satisfaction Index award every year since its inception. Visit www.yamahaoutboards.com.
This document contains many of Yamaha’s valuable trademarks. It may also contain trademarks belonging to other companies. Any references to other companies or their products are for identification purposes only, and are not intended to be an endorsement.By: Martin Peters, Mgr Communications
