Yamaha Marine recently honored members of its field service department for excellence in leadership, dealer support and customer satisfaction.
Each year, Yamaha recognizes a District Service Representative (DSR) and a Regional Technical Advisor (RTA) with a Service Leadership Gold Team Award for meeting or exceeding individual targets for dealer support and customer satisfaction as well as achieving high marks in the annual performance review categories for creativity and innovation in problem solving and team work. For 2006, the awards went to District Service Representative Tim Frear and Regional Technical Advisor Arthur Hughes.
Yamaha also recognizes one DSR and one RTA with the highest customer service index (CSI) ratings based on dealer and end-user customer surveys. For 2006, the awards went to District Service Representative Bruce Addison and Regional Technical Advisor Arthur Hughes.
In addition, Yamaha recognizes those who meet or exceed targets for dealer training, total primary dealer visits, or in the case of Regional Technical Advisors, completed technical assistance cases, with a Dealer Support Award.
The winners are as follows:
Bruce Addison (DSR)
Greg Brown (DSR)
Anthony DePasquale (DSR)
Chuck Evans (RTA)
Tim Frear (DSR)
Curt Gilliam (DSR)
Arthur Hughes (RTA)
Pat Lanius (DSR)
Jody Lemme (DSR)
Billy Matthews (RTA)
Don Meyer (DSR)
Tim Miller (RTA)
Tyler Rainey (RTA)
Kerry Schroeder (DSR)
Richard Sivils (DSR)
Tim Smith (DSR)
Greg Stull (RTA)
Don Taylor (DSR)
Tony Terry (DSR)
John Wilkinson (RTA)
Yamaha also acknowledged those who meet or exceed targets for Customer Service Index (CSI) ratings based on dealer and end-user customer surveys with a Customer Satisfaction Award.
The winners are as follows:
Greg Brown (DSR)
Anthony DePasquale (DSR)
Chuck Evans (RTA)
Paul Fobare (RTA)
Tim Frear (DSR)
Curt Gilliam (DSR)
Pat Lanius (DSR)
Jody Lemme (DSR)
Billy Matthews (RTA)
Don Meyer (DSR)
David Mitas (DSR)
Tyler Rainey (RTA)
Kerry Schroeder (DSR)
Tim Smith (DSR)
Jack Sonntag (DSR)
Don Taylor (DSR)
Tony Terry (DSR)
Ron Zastocki (DSR)
Yamaha Marine products are marketed throughout the United States and around the world. Yamaha Marine Group, based in Kennesaw, Ga., supports its 2,200
dealers and OEM partners with marketing, training and parts for Yamaha’s full
line of products and accessories and strives to be the industry leader in reliability, technology and customer service. Yamaha is the only outboard engine brand to have earned NMMA’s C.S.I. Customer Satisfaction Index award every year since its inception. For more information, call (800) 88-YAMAHA
By: Walker Agency
